Feedback lost in Hub

NPS feedback does not contain the name or email of the contact who answered, meaning the client needs to search through the NPS campaign analytics (which are very clunky and difficult, by the way) to find out who was happy or unhappy. There is no NPS history — just a mix of everything in a huge thread. You can’t easily see all feedback from one day like I can see in Slack (or could on the old NPS).

The mix of feedback, badges, and contests makes it very difficult to focus. It’s not good for admins — too many pages to scroll through just to find NPS feedback for a specific (Account Manager) user. Too much to celebrate. No reference to the contact or company that left the rating.