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NPS feedback does not contain the name or email of the contact who answered, meaning the client needs to search through the NPS campaign analytics (which are very clunky and difficult, by the way) to find out who was happy or unhappy. There is no NPS history — just a mix of everything in a huge thread. You can’t easily see all feedback from one day like I can see in Slack (or could on the old NPS).The mix of feedback, badges, and contests makes it very difficult to focus. It’s not good for admins — too many pages to scroll through just to find NPS feedback for a specific (Account Manager) user. Too much to celebrate. No reference to the contact or company that left the rating.

Planned

Feedback lost in Hub

User

Add the ability to personalize email subject lines with Contact or Company name to help drive open rates and conversions.

NPS Survey

Erin Fitzpatrick

I really like this feature, but I clicked not to show me the pop-up again and it came back again. May want to check that out.

Hype

We want to shout about feedback our SD has received in a particular month, but you have to spend ages scrolling. if the surveys can be filtered by date/ duration this would be really helpful. if you can also filter by whether or not a feedback has a comment or not, this would also be helpful. :)

Filter by Date/duration/comments

I would like to give a like to the feed posts and interact with them.

Like Post!!

Completed

"Like" feature for feed posts

Vanelli

<h4>Current Process</h4>When a customer wants to use signature surveys but their email platform (like Outlook) does not allow HTML in the signature, they run into major usability issues. Here's how it works today:<ol><li>They get the signature in Crewhu using the one found in “My Profile”</li><li>Since HTML is not allowed in Outlook signatures, they can only paste the image with links so, if they want to use Custom CSAT, they have to: <ul><li>Manually change each rating survey link adding the custom code.</li></ul>And, if they ever want to change the survey faces, they need:<ul><li>Paste each image from custom CSAT into the signature one by one.</li><li>Right-click and manually link each face to the appropriate URL, editing the link to include their custom CSAT code (typically tied to their name, department, etc.).</li></ul></li><li>If they want to change the face style (e.g. from color to outline or emoji), they have to repeat the entire manual process </li></ol>This is time-consuming, frustrating, and error-prone <div data-type="horizontalRule"><hr></div><h3>Ideal (Suggested) Experience: </h3><ol><li>Dropdown in the Signature Copy Section:<ul><li>Let the user choose their CSAT (Main CSAT, Sales Custom CSAT, AM Custom CSAT) via a dropdown.</li><li>This selection will generate a version to copy the images with links that already have the custom code that work in software like Outlook.</li></ul></li></ol><img data-width="100%" data-align="left" data-featurebase-content-key="67e6dc0b21398ad022047421/post/688a9f4991bd3772a63684b6/01985d7d-d978-771c-ad51-916d9cd78275/b64u-aW1hZ2UucG5n.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/688a9f4991bd3772a63684b6/01985d7d-d978-771c-ad51-916d9cd78275/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260325T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260325%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d3ae6fe7b7213c3dcc27363776df53c82557dab5a240483da495bc40b47f9245" data-featurebase-content-filename="image.png"><div data-type="horizontalRule"><hr></div><h3>Why It Matters:</h3><ul><li>Most customers use Outlook, and we’re creating unnecessary friction for those trying to use a great feature.</li><li>Non-technical users (like Sales/AMs/Execs) are the ones who benefit the most from signature surveys but face the most difficulty.</li><li>This small change can significantly increase adoption of signature surveys and improve CSAT tracking accuracy for key users.</li></ul>

Improve Signature Survey Usability for Non-HTML Email Platforms (e.g., Outlook)

Thais A

Kudos button that allows employees to give additional Crewcoins to a badge that was already given. <h3>Feature Description</h3>New UI Element:<ul><li>A “Kudos” button appears on received badge/feedback cards.</li><li>Clicking the button gives Crewcoins to the employee who received the original badge.</li></ul>User Flow Example:<ol><li>John receives a badge from a peer.</li><li>Lisa reads it and finds it amazing.</li><li>Lisa clicks “Give Kudos” → John gets 10 Crewcoins.</li><li>Lisa cannot edit the amount; it is defined by company settings.</li><li>Lisa can give only 1 Kudos per Badge</li></ol><h3>Admin Settings</h3><ul><li>Enable/disable Kudos feature.</li><li>Set fixed Crewcoins per Kudos (e.g., 5, 10, 20).</li><li>Crewcoins must come from employee balance</li><li>Optional: Limit number of Kudos a user can give per day/week/month.</li></ul>Conclusion:<h3>- Keeps recognition meaningful and prevents inflation.</h3><h3>- Encourages broader team engagement with badges.</h3><h3>- Gives admins more insight into outstanding contributions.</h3>

Kudos button on Badges

Please go back to the check boxes and the select all option when assigning a badge. It makes it so hard to hand badges out to large groups without these features!

Check Boxes & Select All for Badges

Stephen commented on a badge I sent 7 days ago and i had no idea, I just happened upon it. It would be great if I’m notified on every interaction. Comments and hypes are relevants to the badges I give too, not only the ones I receive.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/6927db7632779271a65b3ee2/019ac3b1-3940-7ff9-ace1-0268c6fefd20/b64u-SU1HXzkzMjYucG5n.png" data-featurebase-content-filename="IMG_9326.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/6927db7632779271a65b3ee2/019ac3b1-3940-7ff9-ace1-0268c6fefd20/b64u-SU1HXzkzMjYucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260325T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260325%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=b60f03aeee5785ca5f12f204f8adb53f6eb8c14d174e7dff62ab4b4a50e80eb8">

Notify when someone comments my stuff

When we have a huge number of available badges (more than 50 i.e.) is hard to pick from the horizontal selector. In this case, would be nice to have a full screen selector.

Badge selector for huge number of badges

carlosa

AM team and Onboarding team use direct links for surveys, which is something that you can get from the html code. But again, takes time and would be good to have a “direct survey link” option, so we can expand our survey usage in a easy way.

Signature Survey - have a "direct link" option

Remove the guide after the first time

Please relocate the feedback tab that obscures data and requires to scroll.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/6968ce8cd7e610c2d7d39316/019bc166-48b3-747a-b2ac-126a53b2bb08/b64u-ZmVlZGJhY2sucG5n.png" data-featurebase-content-filename="feedback.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/6968ce8cd7e610c2d7d39316/019bc166-48b3-747a-b2ac-126a53b2bb08/b64u-ZmVlZGJhY2sucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260325T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260325%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=9d788fc3165bed4292bb822a3b10e167de49e69249f5241f4fbd7832deb3a8ea">

Relocate feedback tab

The “ask” looks weird, and I believe it would be better to change the wording to fit better the context: “Looks like you don’t have permission to access Crewhu Pulse. If you need access, please reach out to your admin.”<h3></h3><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/6920cd81bdd904d020201a31/019aa822-8792-7d95-94f1-024aeddfab76/b64u-aW1hZ2UucG5n.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/6920cd81bdd904d020201a31/019aa822-8792-7d95-94f1-024aeddfab76/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260325T220000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260325%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=4412fa06ce9b4f0bde8301fa606f111a6fa95a30e8a836920d3967b173bda221" data-featurebase-content-filename="image.png">