To improve overall platform performance and stability, we’ve updated the pagination limits for our OpenAPI.

What changed

• Maximum records per request is now 100 (previously 1,000)

• Default records per request is now 20 (previously 100)

Why this matters
This change helps ensure faster response times, better load distribution, and a more reliable experience across the platform.

What you may need to do
If your integration requests more than 100 records per API call, please update your pagination logic to fetch data across multiple pages.

No endpoints were changed or removed. Only pagination limits and defaults were updated.

If you have questions or need assistance, our Support team is ready to help.

We’ve just released new enhancements that improve usability, control, and data analysis across Crewhu. These updates are now available to all customers.

💬 Delete Comments in Hub Posts

You can now delete comments directly from posts in the Hub.

Why this matters:

• More control over conversations and interactions

• Easier moderation and cleanup of outdated or incorrect comments

• A cleaner and more intentional collaboration space for employees

⏱️ New Timeframe Filters in Pulse

Pulse now includes additional timeframe options based on previous periods:

• Yesterday

• Last week

• Last month

• Last quarter

• Last year

Why this matters:

• Faster comparisons with past performance

• Clearer trend analysis without manual date selection

• More intuitive and flexible data exploration

These improvements continue our focus on usability, clarity, and better decision-making across the platform.
As always, feedback is welcome and helps us keep improving.

The surveys just got a holiday glow up.

We’ve rolled out special seasonal humojis for Christmas, New Year, and Winter, bringing a fresh and fun vibe to your surveys just in time for the season.

Why does this matter?
Changing survey smile faces regularly keeps the experience feeling new, more human, and way more engaging. And yes, that usually means higher response rates and better feedback 😉

So go ahead. Let your surveys match the season and give your customers something that makes them smile before they even answer.

Happy holidays and happy feedback collecting 🎁😊

We’ve just rolled out a fresh new design for Birthday and Work Anniversary posts inside the HUB and they look better than ever.

These celebrations are now more beautiful, eye catching, and engaging, making special moments impossible to miss and even easier for everyone to join the celebration.

✅ More visual impact
✅ Stronger emotional connection
✅ More engagement around special dates

This update reinforces what the HUB is all about: bringing people closer through recognition and shared moments.

Make sure to check it out and celebrate your teammates.

Crewhu Pulse is live and ready for you! In this first release, Pulse brings a powerful CSAT Dashboard that centralizes all your CSAT data in one place, making it much easier to understand how your customers feel and where to act.

With the Pulse CSAT Dashboard you can:

• Monitor customer satisfaction in real time with clear KPIs and trends

• Drill down with flexible filters (timeframe, customers, employees, survey settings and more)

• Use AI-powered Analysis to quickly surface main themes, improvement opportunities and hidden strengths in your feedback

• Turn raw CSAT data into concrete actions for coaching, process improvements and better customer experiences

📘 Full documentation: Crewhu Pulse – CSAT Dashboard

👉 Open the Pulse app from the Crewhu header, explore your CSAT Dashboard, and start using these insights to guide your next customer conversations and service improvements. Let us know what you discover!

We’ve added more flexibility when sharing CSAT surveys. Now, you can decide which CSAT configuration (setting) you want to use when generating:

• Survey link – Copy a direct link that respects the selected CSAT setting, ready to send to your clients or use it enywhere.

• Email signature snippet – Copy the signature survey snippet tied to the chosen CSAT setting, so every response is tracked correctly.

This update gives you more flexibility and makes survey sharing faster, clearer, and easier than ever.

We’ve been busy making Crewhu even better for you! Here’s what just landed:

✨ Improvements

• You can now open tickets directly from survey badge notifications in the HUB – no more jumping between screens.

• The prize store just got easier to navigate: sort prizes by value and find what you want faster.

• Searching for companies or contacts? Your search values now stick around so you don’t have to type them again.

🐞 Fixes

• We gave the HUB a polish to make everything smoother.

• CSAT report exports now keep their formatting intact.

• NPS one-off emails finally show images correctly in Outlook.

• Halo integration custom fields now load like they should.

• The crewcoins statement in the HUB now displays without issues.

All of this is live for you starting today – enjoy! 🎉

We’ve rolled out a few improvements to make your experience even better:

• Multi-badge selection made easy: Now you can select multiple people to send badges to without the window closing after each selection.

• No more sticky emoji/gif picker: The picker now closes automatically after any action, so things stay neat.

• Message drafts are safe: Switching between writing a post and giving a badge? Your typed text will stay right where you left it.

Enjoy a faster, smoother Hub experience!