Crewhu Pulse NPS is the Net Promoter Score module within Crewhu Pulse. It enables you to run NPS campaigns to measure customer loyalty. You collect responses, and each one can trigger automated actions, such as recognizing the employee responsible for a high score or sending email notifications.

This release is a major upgrade to that experience. Here's what's new:

Higher response rates. A smarter reminder flow with configurable timing, sequence, and sender helps bring more customers back to actually respond.

Full customization. Layout, questions, branding, and flow are yours to control, so the survey reflects your brand, not a generic template.

Clear visibility. Track exactly which email drove each response, follow sentiment trends over time, and view score evolution in one dashboard, no spreadsheets required.

Promoters into reviews. Happy customers can be automatically prompted for a Google review right after they respond, with the review routed into Crewhu Echo for an AI-drafted reply.

Automated actions. Every response can trigger a workflow, from internal recognition to notifying the right person the moment feedback comes in.

Clean data. A new contact and company structure makes duplicate contacts and companies impossible.

Available on every plan. Pulse NPS now ships with Listen, Recognize, and Grow. Higher tiers unlock more contacts, simultaneous campaigns, automatic reminders, and custom domain sending.

Learn more in the Help Center: https://get-help-tnt.crewhu.com/hc/en-us/articles/54758414638355-Pulse-NPS-Overview-and-Navigation