We’re excited to announce the launch of a powerful new metric for Crewhu Trends: Effective Utilization!

What is Effective Utilization?

This metric measures the ratio between total time entries and billable hours, providing key insights into how effectively team members are allocating their time.

Why is it important?

• Boost productivity: Spot opportunities to maximize billable hours.

• Drive performance: Identify trends and empower teams to improve.

• Informed decisions: Support strategic planning with real data.

Where can you find it?

Effective Utilization is now part of your Service Desk Metrics, making it easier than ever for administrators to track and gamify performance at both individual and team levels.
This is another step forward in helping our customers turn data into action. Let’s share this exciting update and continue to deliver value through Crewhu Trends!