Live now on Crewhu Pulse

Your NPS responses just got a lot more useful.

Until today, clicking a response in your campaign list didn't do much. Now, it opens the full story behind that score.

What's new

See the whole picture, not just one score. Click any response and instantly see:

• The full response detail - rating, comment, and Sentiment Drivers

• Every other response that company has ever given, across every NPS campaign, plus their all-time NPS score

• Every other response that specific contact has given, so you know if this is a pattern or a one-off

Keep a running log, right on the response. Add comments to track what you've done - "reached out, waiting to hear back" - and build a timeline your whole team can see.

Fix a mis-clicked rating, the right way. If a customer tells you they meant to give a different score, you can now correct it. We just require a quick note explaining why, so the original rating, the new one, and the reason are always on record.

Why it matters

No more digging through spreadsheets and old emails to figure out if an account is trending up or down. Everything you need to decide how to follow up is right there, the moment you open a response.