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NPS feedback does not contain the name or email of the contact who answered, meaning the client needs to search through the NPS campaign analytics (which are very clunky and difficult, by the way) to find out who was happy or unhappy. There is no NPS history — just a mix of everything in a huge thread. You can’t easily see all feedback from one day like I can see in Slack (or could on the old NPS).The mix of feedback, badges, and contests makes it very difficult to focus. It’s not good for admins — too many pages to scroll through just to find NPS feedback for a specific (Account Manager) user. Too much to celebrate. No reference to the contact or company that left the rating.

Planned

Feedback lost in Hub

hidden

Currently, notifications are shown in chronological order only, so unread notifications remain at the bottom. If I go to a different page and then come back, I have to scroll all the way back down to see unread notifications again. It would be a lot easier if unread notifs were at the top by default.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/69247dec5228b5bdcb5e83a1/019ab68b-a439-7a04-b12b-c17297868a83/b64u-aW1hZ2UucG5n.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/69247dec5228b5bdcb5e83a1/019ab68b-a439-7a04-b12b-c17297868a83/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260831T210000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260831%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=d45769f7d0adb96a34492fca637d73559b8053e8e3e1f025bd79388d602ab6bb" data-featurebase-content-filename="image.png">

Push unread notifications to the top

What: Add the ability to select multiple prizes and update their assigned locations in bulk.How: Introduce a multi-select option within the Prizes section, allowing admins to choose several prizes at once and apply location changes through a single action (e.g., “Edit Location” bulk action).Why: For accounts with multiple locations, managing prize availability is currently a manual, one-by-one process that takes significant time and effort. This makes it harder to maintain accurate prize visibility and limits customization. A bulk option would improve efficiency, reduce friction, and create a better overall experience when managing prizes at scale. Recording: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://us02web.zoom.us/clips/share/Orm7Z4EoTt-VIzUlSTsmew">https://us02web.zoom.us/clips/share/Orm7Z4EoTt-VIzUlSTsmew</a>

Bulk option to edit Prize Location

Add the ability to personalize email subject lines with Contact or Company name to help drive open rates and conversions.

NPS Survey

I spoke with Thias yesterday afternoon and she mentioned that CrewHu was currently working on a Project Survey feedback initiative. I would love to see this, I am currently using Connectwise Workflows to go to a Microsoft Form. Here is the form, if that is useful to you (forms.office.com/r/uKrputNvxD).

Project Surveys

The main KPI numbers, are too small. IMO they should be almos as big as the icons (the faces and the donut chart). I have a better experience with the old Crewhu CSAT Details report because of that.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/static/019b9e5c-1a38-775d-9c72-0237792aee82/ss-019b9e5c-1a38-775d-9c72-0237792aee82.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/static/019b9e5c-1a38-775d-9c72-0237792aee82/ss-019b9e5c-1a38-775d-9c72-0237792aee82.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260831T210000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260831%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=000089c800b1626b1c3d257fa4b0a71dc6b5f0af8952808b42328b5818113164" data-featurebase-content-filename="ss-019b9e5c-1a38-775d-9c72-0237792aee82.png">

UI improvements - main KPIs are in too small a font

I would like to give a like to the feed posts and interact with them.

Like Post!!

Completed

"Like" feature for feed posts

<h4>Current Process</h4>When a customer wants to use signature surveys but their email platform (like Outlook) does not allow HTML in the signature, they run into major usability issues. Here's how it works today:<ol><li>They get the signature in Crewhu using the one found in “My Profile”</li><li>Since HTML is not allowed in Outlook signatures, they can only paste the image with links so, if they want to use Custom CSAT, they have to: <ul><li>Manually change each rating survey link adding the custom code.</li></ul>And, if they ever want to change the survey faces, they need:<ul><li>Paste each image from custom CSAT into the signature one by one.</li><li>Right-click and manually link each face to the appropriate URL, editing the link to include their custom CSAT code (typically tied to their name, department, etc.).</li></ul></li><li>If they want to change the face style (e.g. from color to outline or emoji), they have to repeat the entire manual process </li></ol>This is time-consuming, frustrating, and error-prone <div data-type="horizontalRule"><hr></div><h3>Ideal (Suggested) Experience: </h3><ol><li>Dropdown in the Signature Copy Section:<ul><li>Let the user choose their CSAT (Main CSAT, Sales Custom CSAT, AM Custom CSAT) via a dropdown.</li><li>This selection will generate a version to copy the images with links that already have the custom code that work in software like Outlook.</li></ul></li></ol><img data-width="100%" data-align="left" data-featurebase-content-key="67e6dc0b21398ad022047421/post/688a9f4991bd3772a63684b6/01985d7d-d978-771c-ad51-916d9cd78275/b64u-aW1hZ2UucG5n.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/688a9f4991bd3772a63684b6/01985d7d-d978-771c-ad51-916d9cd78275/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260831T210000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260831%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=c8104c7f256fbb7800cdccaf1c18a60c7556113d92fcec6a17685ed33d72dce1" data-featurebase-content-filename="image.png"><div data-type="horizontalRule"><hr></div><h3>Why It Matters:</h3><ul><li>Most customers use Outlook, and we’re creating unnecessary friction for those trying to use a great feature.</li><li>Non-technical users (like Sales/AMs/Execs) are the ones who benefit the most from signature surveys but face the most difficulty.</li><li>This small change can significantly increase adoption of signature surveys and improve CSAT tracking accuracy for key users.</li></ul>

Improve Signature Survey Usability for Non-HTML Email Platforms (e.g., Outlook)

Kudos button that allows employees to give additional Crewcoins to a badge that was already given. <h3>Feature Description</h3>New UI Element:<ul><li>A “Kudos” button appears on received badge/feedback cards.</li><li>Clicking the button gives Crewcoins to the employee who received the original badge.</li></ul>User Flow Example:<ol><li>John receives a badge from a peer.</li><li>Lisa reads it and finds it amazing.</li><li>Lisa clicks “Give Kudos” → John gets 10 Crewcoins.</li><li>Lisa cannot edit the amount; it is defined by company settings.</li><li>Lisa can give only 1 Kudos per Badge</li></ol><h3>Admin Settings</h3><ul><li>Enable/disable Kudos feature.</li><li>Set fixed Crewcoins per Kudos (e.g., 5, 10, 20).</li><li>Crewcoins must come from employee balance</li><li>Optional: Limit number of Kudos a user can give per day/week/month.</li></ul>Conclusion:<h3>- Keeps recognition meaningful and prevents inflation.</h3><h3>- Encourages broader team engagement with badges.</h3><h3>- Gives admins more insight into outstanding contributions.</h3>

Kudos button on Badges

Please go back to the check boxes and the select all option when assigning a badge. It makes it so hard to hand badges out to large groups without these features!

Check Boxes & Select All for Badges

Stephen commented on a badge I sent 7 days ago and i had no idea, I just happened upon it. It would be great if I’m notified on every interaction. Comments and hypes are relevants to the badges I give too, not only the ones I receive.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/6927db7632779271a65b3ee2/019ac3b1-3940-7ff9-ace1-0268c6fefd20/b64u-SU1HXzkzMjYucG5n.png" data-featurebase-content-filename="IMG_9326.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/6927db7632779271a65b3ee2/019ac3b1-3940-7ff9-ace1-0268c6fefd20/b64u-SU1HXzkzMjYucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260831T210000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260831%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=b2ae25fb806434bf80f31233ddb1785504d53892cfa9f876caac10cccae8f89e">

Notify when someone comments my stuff

When we have a huge number of available badges (more than 50 i.e.) is hard to pick from the horizontal selector. In this case, would be nice to have a full screen selector.

Badge selector for huge number of badges

AM team and Onboarding team use direct links for surveys, which is something that you can get from the html code. But again, takes time and would be good to have a “direct survey link” option, so we can expand our survey usage in a easy way.

Signature Survey - have a "direct link" option

Remove the guide after the first time

Please relocate the feedback tab that obscures data and requires to scroll.<img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/6968ce8cd7e610c2d7d39316/019bc166-48b3-747a-b2ac-126a53b2bb08/b64u-ZmVlZGJhY2sucG5n.png" data-featurebase-content-filename="feedback.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/6968ce8cd7e610c2d7d39316/019bc166-48b3-747a-b2ac-126a53b2bb08/b64u-ZmVlZGJhY2sucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260831T210000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260831%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=7b372215a152a515fd8b0d3bbf22581264d913859cf37c4a0e6f86f5bd32cd6a">

Relocate feedback tab

The “ask” looks weird, and I believe it would be better to change the wording to fit better the context: “Looks like you don’t have permission to access Crewhu Pulse. If you need access, please reach out to your admin.”<h3></h3><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="67e6dc0b21398ad022047421/post/6920cd81bdd904d020201a31/019aa822-8792-7d95-94f1-024aeddfab76/b64u-aW1hZ2UucG5n.png" src="https://67e6dc0b21398ad022047421.featurebase-attachments.com/c/post/6920cd81bdd904d020201a31/019aa822-8792-7d95-94f1-024aeddfab76/b64u-aW1hZ2UucG5n.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260831T210000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260831%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=5ab2d05dfd94a14536f08b72c7e474fb0b010bf6a72608a92f38c205da949574" data-featurebase-content-filename="image.png">